At LuxeAdda.com, customer satisfaction is our priority. We strive to deliver high-quality products. If you receive a damaged, defective, incorrect, or eligible product for return, please review the following policy.

By placing an order on https://luxeadda.com/, you agree to the terms of this Return, Refund & Replacement Policy.

1. Return Eligibility

You may request a return if:

  • You received a damaged product.
  • You received a defective product.
  • You received the wrong product.
  • The product delivered is different from what was ordered.

To be eligible for a return:

  • The request must be made within 7 days from the date of delivery.
  • The product must be unused, unwashed, and in its original condition.
  • All original tags, labels, packaging, manuals, accessories, invoices, and free gifts (if any) must be returned with the product.

Products returned without original packaging or accessories may not be accepted.

2. Non-Returnable Items

Returns will not be accepted in the following cases:

  • Products used, damaged, or altered after delivery.
  • Products without original packaging or tags.
  • Products damaged due to misuse or improper handling.
  • Items marked as Final Sale, Non-Returnable, or Clearance Sale.
  • Gift cards or digital products (if applicable).

3. Replacement Policy

A replacement may be provided if:

  • You received a damaged product.
  • You received the wrong product.
  • You received a defective product.

Replacement is subject to:

  • Verification by our support team.
  • Availability of stock.

If the same product is unavailable, we may offer a refund or an alternative product of equal value.

4. Return Request Process

To initiate a return or replacement request, please contact our customer support and provide:

  • Order Number
  • Registered Mobile Number
  • Registered Email Address
  • Reason for Return
  • Clear photographs or an unboxing video showing the issue (if applicable)

Our support team will review your request and provide further instructions.

5. Refund Policy

Once the returned product is received and inspected:

  • Approved refunds will be processed to the original payment method.
  • Refunds are generally processed within 5–10 business days after approval.
  • The actual credit time may vary depending on your bank or payment provider.

For Cash on Delivery (COD) orders, refunds will be processed through bank transfer or another approved refund method after collecting the required bank details.

6. Return Shipping

If the return is approved due to:

  • Wrong Product
  • Damaged Product
  • Defective Product

LuxeAdda.com may arrange return pickup where available or provide instructions for returning the product.

If the return is requested for reasons other than our error, return shipping charges, if applicable, may be borne by the customer.

7. Inspection & Approval

All returned products undergo a quality inspection.

LuxeAdda.com reserves the right to reject return, refund, or replacement requests if:

  • The product fails inspection.
  • The product shows signs of use or damage after delivery.
  • Required accessories or original packaging are missing.
  • The return request does not comply with this policy.

8. Cancellation After Shipment

Orders that have already been shipped cannot be cancelled.

Customers may request a return after delivery only if the product qualifies under this policy.

9. Damaged Packages

If your package appears damaged or tampered with during delivery:

  • Take clear photos before opening the package.
  • Record an unboxing video.
  • Report the issue to us within 24 hours of delivery.

Failure to report within the specified timeframe may affect eligibility for return or replacement.

10. Fraud Prevention

LuxeAdda.com reserves the right to refuse return or refund requests in cases involving:

  • False claims
  • Repeated misuse of the return policy
  • Fraudulent activities
  • Returned products that differ from those originally shipped

11. Force Majeure

LuxeAdda.com shall not be held responsible for delays in processing returns or refunds due to circumstances beyond our reasonable control, including natural disasters, transportation disruptions, government restrictions, or other unforeseen events.

12. Changes to this Policy

LuxeAdda.com reserves the right to modify or update this Return, Refund & Replacement Policy at any time without prior notice.

The latest version will always be available on our website.

13. Contact Us

If you have any questions regarding returns, refunds, or replacements, please contact us:

LuxeAdda.com

Website: https://luxeadda.com/

Email: support@luxeadda.com

Phone: +91 9265570169

Business Address:
Raj Icon, Holi Chakla, Gopipura, Surat, Gujarat – 395003, India

Customer Support

For faster assistance, please include:

  • Order Number
  • Registered Name
  • Registered Mobile Number
  • Registered Email Address
  • Description of the issue
  • Supporting photos or unboxing video (if applicable)

Our support team will review your request and respond as soon as possible.

Thank you for shopping with LuxeAdda.com. We appreciate your trust and are committed to providing a smooth, fair, and transparent shopping experience.