Thank you for shopping with LuxeAdda.com. This Payment Policy explains the payment methods, payment processing, security measures, and other important information related to payments made on our website.

By placing an order on https://luxeadda.com/, you agree to the terms outlined in this Payment Policy.

1. Accepted Payment Methods

LuxeAdda.com accepts secure payments through the following methods:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Digital Wallets (where available)
  • Cash on Delivery (COD) (Available only for eligible products and serviceable locations)

Available payment options may vary depending on your location and the products ordered.

2. Payment Security

Your payment security is our highest priority.

All online payments are processed through secure and trusted third-party payment gateway providers using industry-standard encryption technology.

LuxeAdda.com does not store or have access to your:

  • Debit Card Number
  • Credit Card Number
  • CVV
  • UPI PIN
  • Internet Banking Password
  • OTP

Customers are advised never to share OTPs, passwords, or banking credentials with anyone.

3. Order Confirmation

Your order will be confirmed only after:

  • Successful payment authorization, or
  • Successful Cash on Delivery (COD) order confirmation (where applicable).

You will receive an order confirmation via your registered email address or mobile number.

4. Payment Failure

If your payment fails, it may be due to:

  • Insufficient Balance
  • Incorrect Card Details
  • Bank Server Issues
  • UPI Transaction Failure
  • Internet Connectivity Problems
  • Payment Gateway Timeout

If the payment amount has been deducted but the order was not confirmed, please wait up to 24–48 hours, as the amount is generally reversed automatically by your bank or payment provider.

If the issue persists, please contact your bank or our customer support.

5. Pricing

  • All prices displayed on LuxeAdda.com are in Indian Rupees (INR).
  • Prices include applicable taxes unless stated otherwise.
  • Shipping charges, if applicable, will be displayed during checkout before payment.

LuxeAdda.com reserves the right to modify product prices without prior notice.

6. Cash on Delivery (COD)

Cash on Delivery is available only for selected products and eligible delivery locations.

LuxeAdda.com reserves the right to:

  • Disable COD for certain products.
  • Disable COD for specific PIN codes.
  • Request prepaid payment for selected orders.

Repeated refusal of COD orders may result in the restriction of COD services for future orders.

7. Fraud Prevention

To protect our customers and business, LuxeAdda.com reserves the right to:

  • Verify payment information.
  • Cancel suspicious transactions.
  • Request identity verification where necessary.
  • Refuse orders suspected of fraudulent activity.

Any fraudulent or unauthorized transaction may be reported to the appropriate authorities.

8. Refunds

Approved refunds will be processed according to our Return, Refund & Replacement Policy.

Refunds will be credited to the original payment method used during purchase whenever possible.

Refund processing generally takes 5–10 business days after approval.

The actual credit timeline depends on your bank or payment provider.

9. Taxes

Applicable GST and other taxes will be charged according to Indian laws wherever applicable.

Customers will receive an invoice for their purchase.

10. Payment Disputes

If you experience any payment-related issue, please contact our customer support before initiating a chargeback with your bank.

We will make every effort to resolve your concern promptly.

11. Policy Changes

LuxeAdda.com reserves the right to modify or update this Payment Policy at any time without prior notice.

The latest version will always be available on our website.

12. Contact Us

If you have any questions regarding payments or billing, please contact us:

LuxeAdda.com

Website: https://luxeadda.com/

Email: support@luxeadda.com

Phone: +91 9265570169

Business Address:
Raj Icon, Holi Chakla, Gopipura, Surat, Gujarat – 395003, India

Customer Support

For faster assistance regarding payment-related queries, please provide:

  • Order Number
  • Registered Name
  • Registered Mobile Number
  • Registered Email Address
  • Transaction ID (if available)
  • Brief Description of the Issue

Our support team will review your request and assist you as quickly as possible.

Thank you for shopping with LuxeAdda.com. We appreciate your trust and are committed to providing a safe, secure, and convenient payment experience for every customer.