Thank you for shopping with LuxeAdda.com. We are committed to delivering your orders safely and on time. This Shipping & Delivery Policy explains our order processing, shipping methods, delivery timelines, and related information.

By placing an order on https://luxeadda.com/, you agree to the terms outlined below.

1. Order Processing

  • Orders are processed after successful payment confirmation or order verification.
  • Orders are generally processed within 1–3 business days.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • During sale periods or festive seasons, processing times may be slightly longer.

2. Shipping Coverage

Currently, LuxeAdda.com delivers products across most serviceable locations within India.

At present, we do not offer international shipping unless specifically mentioned on our website.

3. Delivery Time

Estimated delivery timelines are:

  • Metro Cities: 3–5 Business Days
  • Other Cities & Towns: 4–7 Business Days
  • Remote Locations: 5–10 Business Days

Delivery timelines are approximate and may vary depending on courier availability and location.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before payment.

From time to time, we may offer Free Shipping on selected products, promotional offers, or orders above a specified purchase value.

5. Order Tracking

Once your order has been shipped, you will receive:

  • Order Confirmation
  • Shipping Confirmation
  • Tracking Number (if available)
  • Courier Partner Details

You can use the tracking information to monitor your shipment.

6. Delivery Attempts

Our courier partners generally make multiple delivery attempts.

If delivery cannot be completed due to:

  • Incorrect Address
  • Incorrect Mobile Number
  • Customer Unavailability
  • Refusal to Accept Delivery

the package may be returned to us.

Additional shipping charges may apply for re-shipping returned orders.

7. Address Accuracy

Customers are responsible for providing:

  • Correct Shipping Address
  • Correct PIN Code
  • Correct Mobile Number
  • Recipient Name

LuxeAdda.com shall not be responsible for delays or failed deliveries caused by incorrect information provided by the customer.

8. Delayed Deliveries

Although we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Weather Conditions
  • Public Holidays
  • Natural Disasters
  • Government Restrictions
  • Transportation Delays
  • Courier Service Issues
  • High Order Volumes

We appreciate your patience in such situations.

9. Damaged Packages

If you receive a package that appears to be:

  • Damaged
  • Opened
  • Tampered With

please:

  • Take clear photos before opening the package.
  • Contact our customer support immediately.
  • Report the issue within 24 hours of delivery.

Failure to report within the specified time may affect claim eligibility.

10. Delivery Confirmation

An order is considered successfully delivered when:

  • The package is delivered to the address provided.
  • Delivery is confirmed by the courier partner.

Please ensure someone is available to receive the shipment at the delivery address.

11. Undeliverable Orders

Orders returned due to:

  • Incorrect Address
  • Customer Unavailability
  • Refused Delivery
  • Multiple Failed Delivery Attempts

may be cancelled or re-shipped at the customer’s request. Additional shipping charges may apply where applicable.

12. Force Majeure

LuxeAdda.com shall not be held liable for delivery delays resulting from circumstances beyond our reasonable control, including but not limited to:

  • Natural Calamities
  • Floods
  • Earthquakes
  • Pandemic Situations
  • Government Orders
  • Transportation Disruptions
  • Labour Strikes
  • Civil Disturbances

13. Contact Us

For any shipping or delivery-related enquiries, please contact us:

LuxeAdda.com

Website: https://luxeadda.com/

Email: support@luxeadda.com

Phone: +91 9265570169

Business Address:
Raj Icon, Holi Chakla, Gopipura, Surat, Gujarat – 395003, India

Customer Support

If you require assistance regarding your shipment, please provide:

  • Order Number
  • Registered Mobile Number
  • Registered Email Address
  • Brief Description of Your Query

Our support team will make every effort to assist you as quickly as possible.

Thank you for shopping with LuxeAdda.com. We appreciate your trust and look forward to serving you with a smooth and reliable shopping experience.