At LuxeAdda.com, we understand that customers may occasionally need to cancel an order. This Cancellation Policy explains when and how an order can be cancelled.

By placing an order on https://luxeadda.com/, you agree to the terms outlined below.

1. Order Cancellation by Customer

Customers may request to cancel their order before it has been shipped.

To request a cancellation, please contact our customer support as soon as possible with:

  • Order Number
  • Registered Mobile Number
  • Registered Email Address

If the order has not yet been processed or dispatched, we will make every effort to cancel it.

2. Orders Already Shipped

Once an order has been shipped or handed over to the courier partner, it cannot be cancelled.

If eligible, customers may request a return or replacement after receiving the order in accordance with our Return, Refund & Replacement Policy.

3. Cancellation by LuxeAdda.com

LuxeAdda.com reserves the right to cancel any order under the following circumstances:

  • Product is out of stock.
  • Pricing or product information error.
  • Payment verification failure.
  • Suspected fraudulent transaction.
  • Incomplete or incorrect customer details.
  • Delivery location is not serviceable.
  • Violation of our Terms & Conditions.

In such cases, customers will be informed through email, phone, or SMS.

4. Refund for Cancelled Orders

If an order is cancelled before shipment and payment has already been received:

  • The refund will be processed to the original payment method.
  • Refund processing may take 5–10 business days, depending on the payment provider or bank.

For Cash on Delivery (COD) orders, no refund is applicable if payment has not been collected.

5. Modification of Orders

Customers may request changes to their order (such as address or contact details) only before the order is shipped.

Once the order has been dispatched, modifications cannot be guaranteed.

6. Non-Cancellable Orders

Orders may not be cancelled in the following situations:

  • The order has already been shipped.
  • The order has been delivered.
  • The product is specially ordered or customized.
  • Cancellation is requested after the permitted cancellation period.

7. Promotional Offers

If an order placed under a promotional offer or discount is cancelled, the offer or promotional pricing may no longer be applicable to future orders.

8. Fraud Prevention

LuxeAdda.com reserves the right to refuse or cancel any order suspected of:

  • Fraudulent activity
  • Unauthorized payment
  • Abuse of promotional offers
  • Misuse of the website

Such orders may be cancelled without prior notice for the safety of our customers and business.

9. Contact Us

For cancellation requests or assistance, please contact us:

LuxeAdda.com

Website: https://luxeadda.com/

Email: support@luxeadda.com

Phone: +91 9265570169

Business Address:
Raj Icon, Holi Chakla, Gopipura, Surat, Gujarat – 395003, India

Customer Support

To help us process your request quickly, please provide:

  • Order Number
  • Registered Name
  • Registered Mobile Number
  • Registered Email Address
  • Reason for Cancellation

Our customer support team will review your request and respond as soon as possible.

Thank you for shopping with LuxeAdda.com. We appreciate your trust and strive to provide a smooth, transparent, and customer-friendly shopping experience.